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Sarah's complaint against Pontins
Complaint against Pontins
We stayed here and done the sun holidays in September for a weekend. Everyone said it was bad but we thought it can't be that bad as still open so we went. On arrival the staff didn't have a clue, and we finally got our welcome pack and went to our room. My little girl fell at the top of the metal stair case as there was a big deep hole in the concrete.( luckily she didn't fall the other way as it was wet and would have fallen head first down the metal stairs) we got to our room the door had all kick marks debt in the door. We went in and after having a look we found the wall falling apart, the fridge freezer leaking water, were my little boys fell over. The freezer was mouldy. The light in the bathroom was hanging off. There was a used razor left in the light above a mirror. Screws hanging out the wall the pointy end( in a kids bedroom). The hole room smelt of damp. We went to the clubhouse ( we had eaten before luckily) staff didn't have a clue where the kids club was and what hall we should be in. We went back made the beds and went to sleep to find we never slept as I was being bitten all over my legs and itchy the beds was well lumpy I wouldn't have let a dog sleep on that. To find the next morning the bed was covered in tiny black dots oh yes BED BUGS. We stripped the beds put all the clothes in bin bags and left. I went to the reception to find a que (this was first thing before 8am) of people complaining the bloke on reception didn't care one single bit. And wouldn't let any of us speak to the manager. I emailed and complained and all they gave me was discount on my next break there, I wouldn't go there again in I got paid to!!!! I have photos of evidence
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