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Owen's complaint against Pontins

Owen Harries


Pontins a success? not in this world.

Complaint against Pontins

My Email Below - Sent directly to pontins i have multiple complaints about this park and i will list them below. Accommodation: 1st key that got handed to us was a room that was already in use by someone else 2nd key was our room we stayed in for one night and it had not been cleaned or properly maintained as curtains in rear bedroom were on the floor and the fridge had stains ect during the course of the second day the plumbing had not been maintained causing the upstairs shaleighs feces to appear through my downstairs bath plug (pictures to follow) 3rd room spiders infested in one of the light bowls and the room was half cleaned In each of the shaleighs the beds were extremely uncomfortable. Food/Kitchen (Halfboard): Food was under-cooked and not proper food just cheap frozen rubbish plates/bowls/cutlery were NOT cleaned, just dropped in water as everything i picked up was EXTREMELY dirty and disgusting to the point my family decided to eat elsewhere. Public Facilities: Public toilets not properly maintained or inspected reported all cubicles in male toilets were blocked at 12:00 (dinner time) and nothing was done until 5:30PM i was absolutely disgusted. Swimming pool is NOT heated, it was freezing throughout my hour of being there Activities: There was hardly any activites for teenagers ect so i do not understand how it is a family holiday park Overall: i was unhappy with my week at pontins it was the worst holiday i have ever had i wouldn't even give pontins a star rating it was that bad Thanks Owen Harries

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