Pontins

1.00 stars

61 Reviews

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kirsty's complaint against Pontins

kirsty stretton

08/01/2016

pontins southport filthy, health and safety awful, customer service non existent

Complaint against Pontins

On arrival in August 2015 apartment was filthy, mouse poo under mattress, food was expensive and disgusting. Cooker in apartment blew up. Every time I tried to complain the manager was found hiding in the office. Seemed as though he used to the complaints as he wasn't surprised by what I told him. We weren't offered a swap in accommodation untill the night before we left. When we returned home we complained but have yet to get a response other than automatically generatic responses

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