1.00 stars

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courtney's complaint against Pontins

courtney fry


Poor Pontins Proceedure

Complaint against Pontins

Went to Pontins for a long weekend break with the kids. The rooms were shabby dirty. (Pictures have been taken) TV never worked. Decided to go half board because the state of the kitchen was unbearable the staff were not willing to change or do anything about the room in fact we were asked to put it in writing when we returned home. Worst mistake on the morning we were asked to dry so called plates as "something was wrong with the machine" there were dirty tissues all over and everything was organised and extremely unhygienic. The breakfast was missed as food was uneatable having to spend more monies off site when already paying for a service. The worst to come out of this visit was the children as they have all been covered in bites ( from the bed) and have been sick for the last few days just being able to attend school.

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