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kelly's complaint against Pontins

kelly pentney


room was very durty asked for it to be cleaned when we went back it was still not done

Complaint against Pontins

when we got to our room it was covered in sand dirt the sofa had stuff on it all the floor where really dirty the shower was dirty when I booked the holiday I had told them my daughter has sensory processing difficulties which really shocked me when we went in to the room my daughter took her shoes off like she normal dose and had a big meltdown because of all the stuff all over the floor we went to reception to sort it carry a nappy bag of stuff iI had already cleaned up it was discussting the lady even though it was something else when I showed her she said go and enjoy ur evening I will get someone to go clean the room again for u to our surprise it was still dirty when we got back so had to clean it my self which is not what u want after driving from Somerset the same day as I was cleaning I realised there was no dust pan and brush so in the morning I asked and 3 day on there was still not one given so I brought my own but what really got me was when we got there the room next door had a window boarded up about night 4 of our holiday they decided to fix it but left glass over the walk way and took 2 days to clean it up and with young kids which mine love to run round with no shoes on really done it for me this was the best place when I was a kid so thought I would take my kids

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