Merlin Annual Pass

3.00 stars

27 Reviews

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Glenn 's complaint against Merlin Annual Pass

Glenn Edwards

02/02/2015

[RESOLVED] - Merlin Annual Pass Price Hike 25% price increase with in 4 days!

Complaint against Merlin Annual Pass

My issue is with the Annual Merlin Pass renewal prices. I received an email on 22nd December 2014 advertising the renewal prices for a 12 month Merlin Pass. I wanted to renew a premium pass for both myself and my partner. The prices stated were £119.40 per person. I then received an email on 26th December promoting the passes at a 'sale price' of £149. As you can imagine I was shocked the prices had increased by almost £30 in 4 days, 2 of these days being bank holidays! 1. How can they justify an increase of 25% in 4 days?! 2. I'm not an expert in these matters but I do question the validity of advertising the current renewal

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Merlin Annual Pass resolved this complaint

  • Comments (5)

Glenn Edwards | | VERIFIED

Reported as Spam

Glenn Edwards | | VERIFIED

Thank you to A Spokesman Said for helping me to bring my complaint to the Merlin Annual Pass conpainy's attention. I'm happy to say that they have now agreed to let me purchase my new passes at the lower price on the first email as an existing pass holder. Thanks to Merlin Annual Pass for their apology and a big thanks to A Spokes Man Said. If you not happy with a service provider. Let them know. If they value your custom they should listen. - See more at: https://www.aspokesmansaid.com/complain

Glenn Edwards | | VERIFIED

Thank you to A Spokesman Said for helping me to bring my complaint to the Merlin Annual Pass conpainy's attention. I'm happy to say that they have now agreed to let me purchase my new passes at the lower price on the first email as an existing pass holder. Thanks to Merlin Annual Pass for their apology and a big thanks to A Spokes Man Said. If you not happy with a service provider. Let them know. If they value your custom they should listen. - See more at: https://www.aspokesmansaid.com/complain

Katie Pugh | | VERIFIED

We are grateful for your comments as feedback from our customers is important to the service we deliver. We’re pleased to note that through contacting us directly , we have been able to discuss your concerns and resolve the matter quickly. REMEMBER not to share your pass or personal details on any public forums because of the risks in sharing this type of personal data. For any future quieres please contact us via http://www.merlinannualpass.co.uk/contact.aspx

Glenn Edwards | | VERIFIED

Thank you to A Spokesman Said for helping me to bring my complaint to the Merlin Annual Pass conpainy's attention. I'm happy to say that they have now agreed to let me purchase my new passes at the lower price on the first email as an existing pass holder. Thanks to Merlin Annual Pass for their apology and a big thanks to A Spokes Man Said. If you not happy with a service provider. Let them know. If they value your custom they should listen.
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