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Marianne's complaint against British Airways
Complaint against British Airways
Me and 4 other friends took a trip to Costa Rica on 19.11.15. Not only did BA forget to add our luggage to the flight out there, it then took 2 days to arrive to us. Then on the way back, they forgot to transfer our luggage to the BA flight home (we had to change from Iberia to BA plane in Madrid)! We arrived at Heathrow 29.11.15 at 1.45pm when we found this out. It wasn't until yesterday we realised our names and luggage had been mixed up within out group. We are still waiting to see if we get the right luggage back.
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