BT

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ron's complaint against BT

ron penhaligon

13/06/2015

bt rip off merchant

Complaint against BT

I run a taxi business and on 19th of jan this year i recieved a call from bt to ask if i was hapy with my phone line and i replied no i was thinking of taking my business elsewhere as they were to expensive. I told them i had other firms offering £20/22 a month all included which would include my call diverts which i use alot. BT said they could now match that so i was happy to accept the offer i was told my monthly bill would be £20.10 a month paid quarterly then end of may when my bill arrived it was for £235.00 i rang them straight away and complained and they said i still pay for diverts which i was told was all included then they knocked £57.00 off there and then which i pay for a phone book entry which i understood was always free i didnt know i was paying that {hidden charge} as i have paid hundreds of pounds over the years for a box add in the book.On top of all that they got me to sign for a 5 year contract...

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