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James's complaint against Infacta

James Robertson


GroupMetrics email tracking software from Infacta reports large number of false opens

Complaint against Infacta

The GroupMetrics email tracking software from massively over reports open rates such that for a year and a half I have been making massively wrong business decisions based on their faulty data I have reported the matter but MD Robert Martin refuses to refund my fees and the amount that I wasted renting email addresses and now does NOT answer my emails I have directly lost over £2100 and indirectly lost a years marketing effort and hundreds of hours I want my money back and the amount I lost on wasted use of mailing lists at the very minimum but £10,000 would be closer to my real damage

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