Infacta

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James's complaint against Infacta

James Robertson

08/03/2015

GroupMetrics email tracking software from Infacta reports large number of false opens

Complaint against Infacta

The GroupMetrics email tracking software from http://www.infacta.com/ massively over reports open rates such that for a year and a half I have been making massively wrong business decisions based on their faulty data I have reported the matter but MD Robert Martin refuses to refund my fees and the amount that I wasted renting email addresses and now does NOT answer my emails I have directly lost over £2100 and indirectly lost a years marketing effort and hundreds of hours I want my money back and the amount I lost on wasted use of mailing lists at the very minimum but £10,000 would be closer to my real damage

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