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Shelley's complaint against Xbox

Shelley Warrington


13yr old boy devistated!!!

Complaint against Xbox

My son bought his OWN xbox one, with his saved up birthday money!. After 2 weeks the xbox Live had crashed!. My partner spent approx. 14 hrs being passed from EA Server to Microsoft to Sky and back again!! We did everything asked of us, but no joy!. We eventually returned the xbox for an exchange and now thankfully it in the end it was a console problem! My son has paid for 12 mths live and lost 2 mths ....any chance of any compensation i.e code for further live or codes for COD & FIFA 15 or points etc..... I HOPE THERE IS ?!?!?!?! Thanks

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