Xbox

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Mrs Janet's complaint against Xbox

Mrs Janet Nason

01/01/2016

Over £500 taken from my credit card just before Christmas

Complaint against Xbox

I can't believe that Xbox/Microsoft have taken over £500 from my account in December this year. I only found out when my credit card company called me to say that my card had reached it's spend limit. When I checked back at my credit card statements, these small payments ranging from £1.49 to £15.99 have been coming off my credit card since August. Although, my grandson has an X-box he certainly has not used my card for all these transactions. Although, Microsoft have admitted that this is not the fault of the Xbox account holder they have passed the blame onto EA Games but I just want my refund back. I have been waiting weeks for a positive response and still nothing, just passing the buck.

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