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Ashlee's complaint against Facebook

Ashlee Tyler

28/09/2015

not allowed to access my account

Complaint against Facebook

I lost my phone and my confirmation code is switched on on my account, I have tried to login with my new phone and I entered the right password but because I can't access my confirmation code it won't let me in, I have no passport or drivers license so when they asked for proof of ID it was refused because of the ID wasn't acceptable to them. Its really stressing me out because all my sons babies photos are on there and I've had that profile for ten years now please can someone help me get my account back it's got sentimental things on there and need it back.

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