Living Social

1.00 stars

13 Reviews

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Jens's complaint against Living Social

Jens Gobel

26/03/2015

[LAPSED] Living Social Not Working - Broken promises, substandard systems, incompetent customer care reps

Complaint against Living Social

I bought a few vouchers at Living Social (LS). LS suspected fraud and cancelled the vouchers which I only found out when I saw refunds on my credit card statement. I called LS who promised to get back within 72h and solve the problem-nothing happened. I called again and said that I did not want the vouchers any more. Which was ok because LS could not even find my account. Then I received an email asking for a call back. In the call I was informed that my vouchers are ready to use. LS charged me for them. I called back to let LS know that I do not want the vouchers. LS apologised for having charged me by mistake....

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Lapsed. Jens has not responded in 90 days

  • Comments (1)

[User Deleted] | | VERIFIED

Hi Jens, I was advised by our Customer Service team that we have assisted with the confusion regarding your account. I understand that this was confirmed to you via phone on Friday. We appreciate you following up and if you have any questions, please reach out to us on +44 0203 356 0899.
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