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Deb's complaint against Arriva
Complaint against Arriva
Transport was booked for a patient to go from a Nursing home to Gloucester Royal Hospital. Ref. No. 4298932. The transport turned up at the patients home address , not the Nursing home. The wife of the patient was home and gave the transport driver directions and our phone number. The transport did not turn up nor were we phoned. The knock on effect of missed appointments is huge , costing distress to the patient and compromising time and money resources .
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