Fone Angels

1.00 stars

90 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Cheree's complaint against Fone Angels

Cheree Garvey

11/11/2015

No Customer Service

Complaint against Fone Angels

Finally I find real reviews... I have to agree with everyone on here. I sent my Ipad mini in for a screen repair which. Paid £69.99 on the 23rd October. Got an email from them on 30th October to say the volume button also needed repair. Paid the extra £36.99. Then after they had my tablet for over a week get an email to say another 10-15 working days to repair and return it. I am going on holiday and said that I need my tablet before that date. Asked for it to be returned and my money refunded so I can have it repaired on the high street. You cannot communicate with anyone in the business as everything is on email which takes 2-3 working days to get a response. When you do try to call the number on their website, a receptionist eventually answers after 5 attempts only to tell you that there is none in management to talk to and to use the email for any queries or complaints. After 3 days of emails, frustration and aggravation I finally managed to get them to understand the urgency of my situation and to agree to return my tablet and refund my money. Then I get an email saying that the refund will take 10 working days to process. EXCUSE ME!! a card payment refund takes no more than 5 minutes to type in and max 2 days to process through the bank. They still have my tablet and my money and I cannot get it repaired elsewhere. My holiday is 10 days away. This company has the worst customer service ever. I will recommend that you DO NOT USE THEM!!

  • supporters 0

Fone Angels failed to resolve this complaint

  • Comments (8)

Cheree Garvey | | VERIFIED

Update: I finally received my tablet today so I can take it elsewhere to be repaired. Looking at it, it is in exactly the same condition as to when I sent it in. Now - the question - how did they determine that the connector on the volume button is damaged? There is no way they opened it up as they would not have been able to close the cracked screen perfectly?? Were they just fleecing me for more money? No refund yet and no response on any of my emails.

Mary Morgan | | VERIFIED

I sent my iPad in for screen repair. Days later received email saying bottom button needed replacing at extra cost of £44.99. I said no, just to repair screen and return. After numerous emails and trying to get through on the phone, I was sent an email saying it would be repaired between 10-15 days. I told them not to bother, but to return it to me as soon as possible. No communication for days then an email to say it has been sent out and will receive within 3 days. It took a week. Disgusting!!

Cheree Garvey | | VERIFIED

It is now the 9th of December. I am still waiting for the refund I was told on 12th November will take 10 working days. I have sent a number of emails with no response. I cannot speak to anyone when I call as it is all email departments. Can someone please help me recover the money that is owed to me???

Mary Morgan | | VERIFIED

Sent numerous emails to Fone Angels but of course no reply. Telephone not answered. After 6 weeks of waiting for repair I got in touch with PayPal. Hooray. My money was refunded the same day. I cannot believe that this company is allowed to operate. Avoid FONE ANGELS at all costs

Cheree Garvey | | VERIFIED

I have still not received my refund. All email communication is being ignored. Cannot speak to anyone on the phone. Refund now 5 weeks overdue. Definitely very unhappy.

Cheree Garvey | | VERIFIED

I have still not received my refund. All email communication is being ignored. Cannot speak to anyone on the phone. Refund now 5 weeks overdue. Definitely very unhappy.

Cheree Garvey | | VERIFIED

I have still not received my refund. All email communication is being ignored. Cannot speak to anyone on the phone. Refund now 5 weeks overdue. Definitely very unhappy.

Cheree Garvey | | VERIFIED

I still have no response whatsoever to any of my emails. Just get an automated message on the phone. I still do not have my refund of £69.99.
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