Fone Angels

1.00 stars

90 Reviews

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Salwan's complaint against Fone Angels

Salwan jajawi


Not repaired as promised

Complaint against Fone Angels

I would like to make a complaint because of no repair done as promised for was received by foneangles on 02 October and i have email evidence and i was told it will only take 7-10 but today is 30 of October and still not received it.i am completely unhappy and i will write bad feedback about company I wrote to the company and i received this response from david owen the customer manager Thank you for your e-mail. I’m sorry to hear that your device hasn’t been repaired yet. We do estimate devices to be repaired in 7-10 working days, but unfortunately this isn’t guaranteed and sometimes the repair timeframe can take longer depending on the severity of the repair and on the amount of customers we currently have with us and we are currently at the busiest we have ever been. But I can see from your order that we are looking to get your device repaired for you next week. So once the repair is completed we will dispatch it back to you with our next working day courier service and we will also notify you via e-mail once dispatched. No device received nor repair done for the last 4 weeks. Please help me

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