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bethan's complaint against Concentrix

bethan barrett


tax credits reduced whilst investigation

Complaint against Concentrix

I was first contacted saying I was wrongly claiming single tax credits I sent proof they wanted they told me not enough so reduced tax credits which I had to accept and so I changed the claim to joint luckily now the circstances are now joint but still when I was claiming single tax it was correct. I then recieved another letter to say they were reducing tax credits further as they don't have proof my daughter is in child care. This information I provided when I changed provided I then sent further proof, have heard nothing back and now the day care has told me that my daughter is no longer able to attend until it is paid I know have to take time off work until it is sorted and I don't get any pay while this is happening which means I'm still unable to pay outstanding amount and they still charge me her fees and a late charge is being applied on top I need urgent help.

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