Home Energy Services

2.00 stars

16 Reviews

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Carol's complaint against Home Energy Services

Carol Carroll

19/03/2016

[LAPSED] Automatic Renewal,

Complaint against Home Energy Services

We had a 12 mth contract with this company and at the end of it we cancelled the direct debit because we were not paying over £300 for the next year. We then received a letter from them saying that they could not collect the money from the bank as we had cancelled the D.D. We then wrote to them explaining why and also how could they have gone into the account to get another payment even though the 12 month contract had ended. Yesterday we got a letter stating that the contract had ended and an invoice for what they stated we owed - over £30 because they had gone into the account and tried to collect the money. Why should we have to pay them anything, they should not have gone to try and get the money until we signed for another 12 month so it's not our fault. Please advise if there is anything I can do and how many people are they doing this to each year?

  • supporters 0

Lapsed. Carol has not responded in 90 days

  • Comments (1)

Kay Knight | | VERIFIED

Thank you for taking the time to share your feedback with us, we are very sorry to hear that you are unhappy. We would like the opportunity to look into what has happened in more detail , please could you send us your address & tel no to [email protected] and our team will review what has happened and come back to you. Kind regards Ellie Home Energy Services
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