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Sarah's complaint against Eaglemoss

Sarah Galer


Customer service liatd

Complaint against Eaglemoss

The magazine was Disney animal world. Initially when the 1st payment was taken it was declined I then contacted on the 23 March 2018 at 14.45 where I spoke to an advisor to ask for the payment to be which the advisor I spoke to said that all fine and payment has gone through. I then called on the 29 March 2018 at 13.45 to confirm that the payment had been received as I heard nothing confirmation was given again that payment went through. I also emailed asking and received a confirmation email on the 3 April 2018 from saying that payment had been taken and items were dispatched on the 24 March 2018. I once again emailed on the 11 April 2018 as hadn't received anything and was told I should receive them by that Friday, nothing was received. I then called in on the 13 April 2018 and the 16 April 2018 where I was told that the previous emails had been incorrect and no payment or items had been shipped. My daughter had been looking forward to these magazine's I now can't order them as I am being told one thing then another. Someone has lied when I have spoke to the company but no one will take responsibility, and when asked if I can speak to someone higher the guy said that I am the highest you can speak to. This has been on going for over a month I work in customer services and I would be in trouble if I was giving the wrong information to customers. From what I have read on the internet this is not the first time their has been issues with this company and nothing has been done. I would love to get the magazine's but refuse to agree anything till this is fixed. Kind regards Sarah

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