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Mrs Susan's complaint against Very

Mrs Susan Atkinson


Callcentre staff not being able to speak or understand basic English as call centre not in thefnone

Complaint against Very

I have only just decided to go back to Very after the last time I had dealings with them my order went missing. Called the callcentre (south Africa) and was told my order had been sent to my other address in Manchester. I live in Liverpool and have never had an address in Manchester so was quite alarmed to hear they had another address in Manchester for me. It turns out that they meant my fathers address in Liverpool which I had given previously. They just kept saying your order was signed for at your Manchester address, then asked me if Manchester was far from Liverpool. I tried placing an order the other day and in the end I had to say I would call back because the person I was speaking to did not have a clue. Very is going to lose customers if they continue to have overseas call centres.

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