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Richard's complaint against Safestyle

Richard Harper


Very Poor Customer Service

Complaint against Safestyle

Following our communications with the customer service desk, as instructed we called a locksmith to come and fix the door so that it could be locked. The locksmith also identified an issue with the installation of the door that may have been the reason why the locking plate screws broke the frame. The door frame has not been installed straight. As a result the locking hook has been forced against the locking plate, resulting in the frame cracking and the reason why it came loose. Therefore we could not lock the door. When the door is shut the door creates a lip at the bottom against the frame. The hinges have also been adjusted to the maximum extent, which means any movement of the door over time will not allow us to adjust the hinges and could create a future problem. Couple the above with the recent inspection of the door by the safestyle representative to tell us if it was a low threshold door, as ordered. He stated to me that it wasn't the low threshold door and we would hear from the company soon to let us know what they would do about it. That was 3 weeks ago and we have heard nothing. Customer services dont take any responsibility for dealing with the issues. They say that they dont have access to emails so cant tell if my emails have been received. If you phone after 5 then they say there is no management or supervisors available to escalate complaints to. Considering the installation was not a problem (although it isnt straight) if you get any problems then it seems impossible to get them resolved.

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