Currys PC World

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j's complaint against Currys PC World

j ocallaghan

16/11/2015

[RESPONDED] forced to have them install my electric cooker

Complaint against Currys PC World

went to currys to buy an electric cooker.was told we would have to pay £90 and only they could install it .my wife paid but i am furious,it will be delivered in four days time.i am an electrician it would only take me 15 minutes to install,what can i do thanks

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Currys PC World has responded

  • Comments (5)

KNOWHOW TOHELP | | VERIFIED

Hi, Thanks for getting in touch. I am sorry to hear of the your experience in one of stores. Although the branch were correct in promoting our installation service, that is not to say it is obligatory. Please accept my apologies if this was how the service was put across to you. If we have not already carried out the installation, please return to the store with you purchase receipt in order for them to remove this and refund you accordingly. Can you also let me know which store you visited..

KNOWHOW TOHELP | | VERIFIED

..so I can feed this back and ensure they are advising customers correctly in the future? Thanks Marcus.

j ocallaghan | | VERIFIED

User Responded via private message

j ocallaghan | | VERIFIED

the store was in harlow. and far as i know i am sure i was refunded. but i will check my recipt.

KNOWHOW TOHELP | | VERIFIED

Thanks for the reply. Please update us with the details and if you require any further assistance, please do not hesitate to let us know.
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