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David's complaint against Currys PC World
[RESOLVED] - Misinformation from PC Word help desk
Complaint against Currys PC World
I want to buy an iPad 4 Mini 64GB (£399) for my daughter for Christmas. My local store did not have stock so I rang their customer service department. I was advised that I could place an order at my local branch and they would get stock from the nearest branch with stock. I went to my local branch to place the order but was told that I had been misinformed and they could not get stock from another branch. I telephoned the customer service department who said I had been misinformed and if I wanted to buy the iPad mini I would have to go to the branch with stock which is over 30 miles away. I also spoke to the customer service manager who said she could not help. I consider this to be very poor customer service as they have no desire to do anything about the incorrect information that I was given.
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Currys PC World resolved this complaint
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KNOWHOW TOHELP | | VERIFIED
David Best | | VERIFIED