EE

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Amanda's complaint against EE

Amanda Noonan

25/05/2015

FALSE SEELING OF PRODUCT IN EE STORE WATFORD

Complaint against EE

I went into the Watford Store to get my upgrade. I have been with Orange approx. 10 years. When I was sold the product I was also give a mobile WFI unit and a in car WIFI unit. I was advised this was all in with the Samsung phone offer at at no point would I be charged. When I received my first will there was a charge for these items. The chare is for £13.70 and £10.44. I spoke to EE on the phone who advised me to go into the store. This is did and was not meet with the most helpful of staff. But to cut a long story short I was told this would be refunded on my next bill. I have had my next bill in and this has not been refunded. These are items that I never wanted and where sold to me as in they are free and come with the package. Well this is really not the case. I would like my money back ASAP please.

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