1.00 stars

11 Reviews

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Jenny's complaint against Bathstore



Not such a dream bathroom!

Complaint against Bathstore

After spending nearly £5000 and several hours in store designing two bathrooms we discover (upon fitting) that the shape of the bath ordered is not compatible with the shower head and it is impossible to have a shower - which is the main use of the bath. After feeding this back several times to the store staff and many conversations & emails explaining the issue, I was assured it would be rectified - as yes, the bath we ordered does not work in the bathroom. Finally after raising the issue on Twitter I am informed that they won't swap the bath for one that is fit for purpose. Had I just gone and ordered fittings and fixtures online I would understand but the reason we chose Bathstore was so that they could design our 'dream' bathroom as we are certainly not experts. What they have designed isn't Even fit for use and I expect a resolution.

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