Pets At Home

1.00 stars

38 Reviews

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Kimberly's complaint against Pets At Home

Kimberly douglas


Dead guinea pigs

Complaint against Pets At Home

I brought my young son into a pets at home store in gateshead where he bought a guinea pig for his birthday, after about a week it started sneezing and had sticky eyes I called the store and they arranged for their vet to check it over and i was given cream etc for it. Within 2 month ot died. I contacted pets at home and they said if i brought it in they would replace it. Which we did as mt six year old was devestated to lose his pet. Within two months this guinea pig also died, again I called the store and was offered a replacement or money back. U cannot even start to explain the impact this had on my child losing his second per in a short space of time. He took his dead guinea pig back to the store and we got a refund. I then purchased him another two guinea pigs from a home breeder as she only had two left and he wouldnt leave one byitelf. These have been in our care since december and are still growing strong and healthy.

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Hi Kimberly, my name is Will Plastow, I work for BBC Radio 4's consumer programme You & Yours. I am currently putting together an item about Pets At Home and would be really interested to get in touch. You can reach me at my email address [email protected]
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