Pets At Home

1.00 stars

38 Reviews

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Sheree's complaint against Pets At Home

Sheree Fox

20/02/2018

No discount

Complaint against Pets At Home

I shopped at one of your new stores today ( Debden ) and as usual I was asked if I was a member to which I am and I handed over my mobile number to which all my info comes up as they have been for around the last 5 YEARS!! So I enquired as to why I haven't received any of these discounts and offers by post or email to which they were baffled In store as all my details come up always , so I was told that I should give you guys a call.. So I've not long got off the phone and the lady told me that my first purchase in relation to my mobile number was in fact back in 2013 which confirmed that I'd spent £53" and every purchase since right up to today . So now I've been told that you have no record of my membership !!!! How is that possible when all of your stores that I have shopped at since day one have all of my details when I give my mobile number or postcode? So now I have been told to make a complaint " as it's the only way to resolve this issue?? Yours sincerely , Sheree fox

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