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Alicia's complaint against Pets At Home
Complaint against Pets At Home
Let me just start by saying I’ve used Pets at a Home for years prior to today and I never had any problem with them. I was a regular at Regents Road Retail Park stocking up for my dog and using their groom room. I signed up for a VIP card years ago and always went into the store, giving my phone number at checkout, Ive never had any real perks from the card but the service has always been great so it never bothered me. Today I went into a Pets at Home in Yorkshire and was made out to be a liar over having a VIP card as she couldn’t locate me on the system. As you can imagine from my point of view it was very embarrassing and I ended up saying it didn’t matter just to get out of there. I called the customer service line to try and sort it out. The First customer rep I spoke to was polite and tried to help me. The second one that she put me through to, on the ‘VIP’ line - I’m absolutely astounded that you hire people like her. She spoke to me so rudely and sarcastically, to the point it made me so mad I had to put the phone down. All I wanted to do was try to establish why I’m not a VIP member when I signed up at regents retail park and ALWAYS, gave them my phone number that was registered with no kickback. After today’s experience you’ve lost a valued customer. Your customer service has gone to pot.
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