Pets At Home

1.00 stars

37 Reviews

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Shirley's complaint against Pets At Home

Shirley Wardell

28/07/2018

Trying to Cancel ongoing flea Treatment on hold now for 38 minutes

Complaint against Pets At Home

I signed up for the ongoing flea treatment for my cat in the store in Godalming. I called them to get it cancelled and they gave me the customer services number. I have a VIP membership which means nothing when you want to cancel. My cat died. I held for 30 minutes yesterday, called back this morning hoping it would be quieter. They said the average wait time would be 14 minutes. SO far I have been on hold for 40 minutes. Of-course they have my regular income so they are not really going to make it easy for me to cancel. I am so frustrated. Don't sign up for these services, go to your vet where they genuinely care about you.

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