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John's complaint against Wetherspoons

John Speed


The Art Picture House Bury BL9 0AY

Complaint against Wetherspoons

My wife and i visit wetherspoons every week in the area we are shopping in on bank holiday monday with our daughter we decided to go to Bury and have a lunch in The Art Picture House. The service was terrible we waited over 20 minutes for service the meals were cold so we sent them back but they were just reheated in a microwave my wife had sausage an mash the sausage were so hard you couldnt cut them and the mash was welded to the plate,my daughter had the philly cheese stake the steak was so overcooked it was like leather and the cheese sauce was just encrusted in the dish i complained to the waiter he took the meals back and sent for a shift manager she came and refunded for both meals unfortunatley i was at the bar getting a cup of tea for my wife this took over 25 minutes so i missed her and couldnt tell her about my meal. I had the mexican beef burger this didnt have the vegi burger on and no jalapino chilis and no dish of spicey tomato sauce as i had to have something to eat due to medication i take so ijust ate it but didnt get the opportunity to complain to the shift manager,we were not the only ones to complain as we saw several people sending their meals back to the kitchen this experience has left ut feeling that we dont want to eat in wetherspoons again.

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