Reliance Digital Service

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DEEPAK's complaint against Reliance Digital Service

DEEPAK KABRA

26/05/2015

Set up box relocation

Complaint against Reliance Digital Service

Hi, I own Reliance Dish TV no 200575062132 since last 5 yrs. The dish antenna is installed on the terrace, however since the terrace is being roofed I have raised the request with Reliance costumer care around 7 days before to relocate the antenna where there is no satellite issues. Inspite of complaining the customer care there was no one to visit and have a look. Than I raised the reminder and finally we had someone visiting on Saturday. My concerns are: 1. 6 days delay in response time to take the problem 2. The so called engineer from reliance customer care visited the premises and finalised the location where to relocate the antenna so as there will be no satellite issues. However the engineer did not came with proper tools (drill machine) to relocate the dish. And therefore the problem was not resolved on Saturday. 3. On Sunday after repeated reminder, we got a person with tools to relocate to location which engineer suggested , however the person did not tried anything and said it is not possible for him to relocate. There are many dish from tata and dish tv placed on that location. However reliance service man did not gave any chance to fix the issues. The person was very rude and was a total failure to help me. Infact I was asked to switch to different service provider. 4. After this incidence I have called reliance customer care and talked to senior executive (Pooja) to escalate my concern and she said your problem will be resolved by today i.e. Sunday . and today is Tuesday and the problem is still not resolved. 5. My parents are at home and they are missing the TV since 8 days. 6. Last but not the least I have received the SMS from the reliance charging Rs.175 for no services rendered. There I am quire dissatisfied with the services and the quality of technical staff working with reliance. Even after escalating the concern the issues are still not resolved and I have been charged. Is there no one who can solve the issues. The services are pathetic and the quality of people hired by reliance are inefficient and unprofessional. I need to move this concern to consumer forum or consumer court for redersal of grievances and compensating me for the discomfort. Regards Deepak kabra 9699590712

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