Hilton Hotel & Resorts

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Danielle's complaint against Hilton Hotel & Resorts

Danielle laventure

03/06/2015

Poor cleanliness of rooms and inadequate service

Complaint against Hilton Hotel \u0026 Resorts

I visited the Newport Hilton hotel on 31/5/2015 as I had a day booked at Chepstow races. On my arrival at the hotel I was disappointed as the hotel looked like a building site as it was undergoing works (of which there no mention on the website). When i got into my room it didn't get any better the rooms were dirty with mould on the bathroom tiles and Staines up the walls. I placed an order for a taxi at reception which did not arrive which made me late for my event an to top the night off my return taxi booked through the hotel didn't turn up so was stranded at Chepstow racecourse for nearly an hour. Totally unacceptable standards from a top rated hotel

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