Stansted Airport

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Charles's complaint against Stansted Airport

Charles Vicary

08/06/2015

Signing on approach to Airport - pick up and drop off

Complaint against Stansted Airport

The airport website gives perfectly clear instructions to people intending to drop off travellers. HOWEVER I was dropping off people yesterday evening at short notice, not having used the drop off facility for some 6 - 9 months, and did not have time to refer to the website. I therefore approached the airport looking for signs along the northbound Terminal Road South, ignoring the sign to "Express set down and pick up - fee payable". Where the old 'drop off' parking area had been was blocked off but the signs previously directing people to it were still visible from the carriageway and to the best of my knowledge I could see no signs giving guidance to the new arrangements. Eventually I dropped the passengers off at the Free Set down in the mid stay. Having now looked at the website I can see where I went wrong, however it is potentially dangerous to have drivers misled by out of date signing - they stop suddenly and are prone to do unexpected things, to the prejudice of their own and others' safety. Can the signage be looked at from the point of view of a first time visitor so as to ensure that all out of date directions are removed.? I await your comments.

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