OCS

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bridget's complaint against OCS

bridget kings

23/10/2017

left again by OCS assistance staff at the airport carousel

Complaint against OCS

i arrived in birmingham airport on 19th october 2017 from flight FR3902, there were only 2 of us, myself and partner booked on the ambulift, one other person was also on the ambulift due to hurting her leg in malta, on arrival she was taken off, myself and partner followed, we were taken through immigration to the carousel, one of the assistance men disappeared leaving one to take care of 2 elderly disabled people, myself being 75years of age with crutches, plus a trolley with our cases on, so, he took my partner first to outside where we had transport arranged, he then had to go a long way to get back in through security, by now time was getting on, there was no one to help me, i was left stranded by the carousel for 45 mins, he finally returned to take the luggage before me as it could not be left there, at this point i had had enough, i struggled to get out of the chair and tried to walk to the exit, ,i was near to collapsing when someone named alan put me into a chair and my disabled partner struggled with the trolley, this is the second time this year, if you check with Helen Taylor of birmingham airport, ref number 170519-000015 you will see i complained in may about this happening them , your reply to her was the service provided fell short of your usual high standards, blaming staff sickness and unusual high demand for special assistance than predicted, there were only us 2 booked on this flight for assistance, that is no excuse, i notice a complaint from a manchester passenger has not had a reply from you so i am not expecting one from you but i will be very tempted to air my views elsewhere as the service you provide is shocking, i travel 3 times a year to malta, never have i seen less than 8 of their assistance staff waiting to take passengers through, their service is the best ever, maybe you can improve your service, i no doubt i will find out when i travel in january, please have the decency to reply, regards......bridget kings

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