EHIC Direct

4.00 stars

113 Reviews

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Mary's complaint against EHIC Direct

Mary stanford-bennett

21/12/2015

[RESPONDED] the ehic website is still confusing- I just typed in EHIC and it even gave the ehic card

Complaint against EHIC Direct

Went on internet to renew ehic and this site came up and showed the right card like my origional that I was renewing. I did wonder why a credit card check came up but thought it was security or something. There was no guide to say how much until I had completed it,

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EHIC Direct has responded

  • Comments (5)

Mary stanford-bennett | | VERIFIED

I do think that if you realise that a mistake has been made then in time lapse of 5 mins you should be able to cancel as surely at 9pm not much processing will be done , Only human to error and any reasonable company woould understand taht and the fact these scams have been investigated as misleading. praying on people seeing teh card- My card did not expire til jan 16 so there was no rush, Very very disappointed,

EHIC Direct | | VERIFIED

Dear Mary, I am sorry to hear that you were confused about what you were doing, however all the information regarding the service it is quite clearly displayed on the homepage of the website. The card is shown as a reference to the card you would be applying for. The price for the service is mentioned twice on the homepage of the website and is also shown above the the fields where it asks for your debit/credit card information.

EHIC Direct | | VERIFIED

Dear Mary, I am sorry to hear that you were confused about what you were doing, however all the information regarding the service it is quite clearly displayed on the homepage of the website. The card is shown as a reference to the card you would be applying for. The price for the service is mentioned twice on the homepage of the website and is also shown above the the fields where it asks for your debit/credit card information.

EHIC Direct | | VERIFIED

Dear Mary, I am sorry to hear that you were confused about what you were doing, however all the information regarding the service it is quite clearly displayed on the homepage of the website. The card is shown as a reference to the card you would be applying for. The price for the service is mentioned twice on the homepage of the website and is also shown above the the fields where it asks for your debit/credit card information.

EHIC Direct | | VERIFIED

Please take a moment when you can to revisit the website, as I'm sure this will clear up any confusion you may have had. Kind Regards EHIC Direct.
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