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Vincent's complaint against Heinz

Vincent Freedman


[RESOLVED] - Useless Labelling

Complaint against Heinz

The actual sachets in Heinz classic cup of soup packets are very badly labelled even for people with good eyesight in good light. As a result I opened the wrong one and had to throw it down the drain. Minute 0.1 of an inch high dot-print white on a strong red background is useless, and it should be remembered that such items as packet soups are going to be particularly popular with people who's sight ma well be less than perfect.

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Heinz resolved this complaint

  • Comments (2)

Heinz Consumer Care | | VERIFIED

I'm sorry to hear you've had an issue with our cup soups. We will pass your feedback onto our marketing and research teams. We would like to reimburse you for the soup.Please contact us on either 08005285757 or at [email protected], quoting reference number 001797039A.

Vincent Freedman | | VERIFIED

Got a usual type of answer - pass to relevant department, but impressed that it was quick. Offer of restitution was nice.
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