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Peter's complaint against Hozelock

Peter Fish


[RESOLVED] - 2nd auto reel not winding back but jamming!

Complaint against Hozelock

I bought a new grey auto reel, 25m version in April but the hose kept jamming on returning to the reel. I have just returned this to the supplier (Phoebe,s' SE6 2LQ) who replaced it for new one without quibbling, very good. The new one however has just jammed as well! I have tried pulling right out and gently feeding it back, no joy. I have let it go back by its self, no joy. I have still got the functioning faded green version I bourght, too many years ago, so why is your new product no good.

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Hozelock resolved this complaint

  • Comments (3)

Tom Palin | | VERIFIED

Dear Mr Fish. We are very sorry to hear about the problem with the reel jamming. We would like to get it back to be checked by our quality lab and will send you a replacement reel that we will check before sending to ensure that it does not have a similar issue. Would you please advise your full details so that we can take the necessary steps to resolve this for you. Please call our helpline 0121 313 1122 08h00 to 17h45 Mon to Fri or email them to [email protected] Thankyou

Peter Fish | | VERIFIED

Thanks to Hoselock, received promply a new auto reel which works well

Roy Harrison | | VERIFIED

I bought a 40m Auto Reel with 5 years guarantee, after 3 years the auto lock system has stopped working. So I contacted Hozelock customer service, who said as I hadn't registered it I only had a 2 years guarantee. It says on the items listing 5 years guarantee if you have your receipt. I bought what is supposed to be the best of the best. But no one is show good customer service or common sense.
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