Trim Down Club

4.00 stars

10 Reviews

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Eira's complaint against Trim Down Club

Eira Ballingall

26/08/2017

[RESPONDED] Cancel Membership

Complaint against Trim Down Club

My GP recommended the Trim Down Club as a way to help lose weight, however, I didn't fully expect to be tied in to a monthly payment scheme. After reading the fine print, I realised that the initial £1.99 payment was just for 1 week and that would be followed by £9.99 monthly payments with an assurance that you can cancel at anytime. I was confused by the advertising that states you can trial it for 8 weeks, but have accepted that I have been duped. Also, as it was a GP recommendation, I expected it to be a free service, but I am mistaken. However, I have e-mailed to cancel (as there doesn't appear to be any other way to communicate with the Trim Down Club) and was sent a message offering me more products to purchase. Clearly cancelling this way is by no means straight forward and the onus is again on me to follow through with a request for them to cancel. I hope this isn't a delaying tactic to extract more money from my account. Having recently become unemployed, the prospect of the company continuing to withdraw money from my account, without my consent is a worry. The response e-mail I received reads: Hi **** This is Justin Anderson, Director of Customer Affairs at the Trim Down Club. I received your request to cancel your membership, and I wanted to personally get back to you. As you can imagine, I spend the majority of my days making sure that our members have the support they need to lose weight and keep it off. And, I would hate for you to give up before getting the body that you deserve. So, to ensure that you get the most out of the Trim Down Club and reach your goals, I’ve done something special and added our exclusive Detox Collection below: The Definitive Detox Learn the principles of how to detox the RIGHT way to kick-start weight loss that lasts The Delicious Detox Bottom line, here’s how to do it! What to eat and when to eat so that you can enjoy all the benefits of detoxing your body This Detox Collection was written by our Chief Nutritionist, Ossie Sharon, and I would like you to give it a try. If you still feel that the Trim Down Club is not for you, let me know and I will cancel your membership. To your health and success, Justin Anderson Director of Customer Affairs Trim Down Club I just want them to cancel the membership.

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Trim Down Club has responded

  • Comments (2)

Trim Down Club * | | VERIFIED

Hi Eira, I am sorry to hear about the poor experience you've had with our product and services. I can promise that this was not our intention, and I wanted to let you know that we cancelled your membership prior to you submitting this complaint, so you don't need to worry about any other money being taken from your account. Sorry again, and wishing you nothing but health and success. All the best!

Eira Ballingall | | VERIFIED

Hi, I hadn't received confirmation of the cancellation at the time of sending this complaint, nor does the original correspondence imply that you had cancelled straight away. However, I can now confirm that I have received an e-mail that the account is now cancelled. Your service is not at all what I was expecting, but thank you for your kind wishes.
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