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Ray's complaint against Gtech

Ray Taylor


Common on/off issue

Complaint against Gtech

Bought a GTech AirRam MK II K9 vacuum cleaner, which worked fine for the duration of the warranty period but then started to be temperamental when turning on and off. Now it won’t turn on at all. This is an expensive product so for GTech to offer nothing more than a new head at the cost of £79.99 is ridiculous. They won’t even supply parts to allow you to fix it. When contacting the help line, quite often you get mysteriously cut off. So I believe GTech’s after care is seriously poor. This fault is a very well know fault, talked about on forums, so GTech should provide a cheaper solution. 50% reduction would be more reasonable. Not happy and won’t buy another one, even if they do clean the floor well....when working

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