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Jane's complaint against XinWin

Jane Roberts


Money added to my mobile phone bill

Complaint against XinWin

When I checked my mobile phone bill for November I had been charged an extra £24.00 after checking some more I found for this month I have already been charged £13.70 for something I never agreed to. I am being charged for short codes and £4.50 per eeek fir some fake competition thing which again I never signed uo to. I have filed a fraud report with the police but am getting nowhere with getting a refund everything I have tried is fake. The website address is fake asIit doesn't work. The email addresses bounce back and when you type stop on the text it doesn't work. In desperation I have cancelled my direct debit to my phone company and have told them I will dk cheque payments or bank transfers for my bill minus this scam companies charges. Surely the phone providers should be protecting it's customers from these scams

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