Excess Baggage Company

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Mark's complaint against Excess Baggage Company

Mark Peter

12/04/2019

Euros left in laptop bag exchanged back to GBP at very poor rate without my consent

Complaint against Excess Baggage Company

I would like to submit a complaint regarding the handling of my lost luggage incident, with respect to the exchange rate I received for the euros that were in my laptop case. 1) Firstly, In my opinion, the euros were my personal property and my consent should have been agreed before the euros were exchanged for GBP 2) Secondly, The interbank spot rate was 1.17 Euro/ GB on 02/04/2019. The rate I received was 1.4 Euros to GBP. The amount I should have received at interbank spot rate was approx £940 GBP. The amount I received was approx £780 GBP. This represents a loss of £160 GBP to myself

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