Whirlpool

1.00 stars

17 Reviews

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Heidi's complaint against Whirlpool

Heidi McGuinness

25/09/2016

Faulty Dryer

Complaint against Whirlpool

I have an Indesit condensing tumble dryer that has been recalled. I find it completely unacceptable that you have informed me that an engineer will not be available to modify the machine so it is safe until MARCH 2017. You offered me the opportunity to BUY another machine. I have 2 issues with this. Why should I have to BUY a machine that is safe. You should replace it free of charge as I am aware that you have done for some. When I go on to your website to look at replacement models, there is only 1 condensing dryer in stock and it's a model I do not want. In addition this model is only available for store collection and the nearest store is a 2 hour round trip. This is completely unacceptable and I would like to know what solutions you propose.

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