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Mogan's complaint against Homebase

Mogan Sivas


Breach of Child Safety & Security

Complaint against Homebase

We visited Homebase in New Malden Surrey KT3 on Sunday 24 May at about 3.30pm with our daughter aged 8. Around 4 pm our daughter wandered outside the shop to look for us. As my daughter was attempting to get back inti the shop to look for us again she was prevented by one shop assistant . She told my daughter she cannot allow her in as it was closing time. We were looking all over the shop until we found her standing outside alone in the car park. When we asked how could the Home base staff be so callous as to prevent a young vulnerable child alone outside without even attempting to find out if her parents are inside, the Store Manager defended her actions as it was a company policy to adhere to strict closing regulations ! It beggers belief that Homebase staff at New Malden could not apply commonsense to forsee that they have put a child at risk in carpark by preventing her joining her parents inside the shop. The Store Manager could not even acknowledge there was a serious child safety issue and did not offer an apology.

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