Etihad Airways

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Nazia's complaint against Etihad Airways

Nazia kauser

10/10/2015

Charged money for luggage

Complaint against Etihad Airways

As my husband had 30 kg dey charged him bcause the colleague said it has to be max weight 20kg and another bag of 10kg but it didnt mention on the ticket like dat so even his weight was 30 kg and not over they charged him im disgusted as i have been a customer for a very long time with yourself and i have got all my family and friends to do booking with you but my husband has gone today which is the 10 October 2015 and flight time was 9.10 unfortunately i didnt drop him to the airport my cousin did and now dat my cousin mentioned this to me i was really upset because the fault was not from our end it should have been clearly stated on the ticket about luggage weight so i would appreciate it if you could fully refund me please and also i would like to mention my brother inlaw went a week agobroad with etihaad airline and he didn't mention about the weight he said he took 30 kg in one suitcase please if you could sort this out for me thanks

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