118 118

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darren's complaint against 118 118

darren townsend

10/11/2016

[RESOLVED] - hidden call charges

Complaint against 118 118

This is on behalf of my mother who is vulnerable and a pensioner. My mother called 118 118 to ask for Sky customer service number. They asked if she wanted to be connected which my mother took as a kind gesture. They at no time told her that they would charge her continuously whilst the call was still connected. This resulted in my mother receiving a £90 bill just for the call. Now she cannot afford to eat. How can they justify this charge and how is it legal when the cost is never made clear. I have emailed there customer service 6 times and not once had a reply. Not only should my mother get a refund but there should be strict guidelines so that any cost incurred are clearly explained

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118 118 resolved this complaint

  • Comments (1)

darren townsend | | VERIFIED

I tried to cancel this complaint as I sorted by phone with a satisfactory outcome. You obviously did not listen. I just hope you didn't mess it up for me
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