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Rebecca's complaint against Heart Radio
Overcharging on competition
Complaint against Heart Radio
On the 12th of April I entered hearts money in the music competition by texting, I sent 2 texts which should have cost £1 each £2 in total, however I received 4 replies which ended up costing me £4. I've tried phoning but no replies. It's really annoyed me as I intended to have another shot at the competition today on the 13th but because of the error I can't as I have reached my limit on my phone. So not only have I been overcharged but also stopped from entering and being in with a chance at winning.
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