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Cheryl's complaint against Betfred

Cheryl Bunton


accepted a bet then cancelled it

Complaint against Betfred

Opened an account for my husband not realising that I had used his name on a different but unused account. This was against their policy . I opened the account and deposited 10 pounds I placed a bet of 1.50 . 50p win on 2 individual horses and 50p double . One of the horses did win. When I checked the winnings the bet had been cancelled and 9 pounds was refunded . Why 9 pounds because Iwas told the only bet that was cancelled was the winning bet but you can't have a double with only one horse. The customer service was really rude. I am not bothered about a pound but I was very upset about the way customers are treated and not listened to.

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