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Michael's complaint against Betfred

Michael Cooper


Being accused of having money which was never given to me at the cash desk

Complaint against Betfred

After placing a bet on Saturday the 10th of March around 10am I placed £20into your football machine placed a bet of £10 gt a ticket for the remaining £10 went to cash desk handed over the ticket to your staff who then took someone else's bet and left my ticket on his side after he had dealt with the other customer he ask asked if he could help and I said you haven't given me my ten pounds to which he replied he had after about 5min he gave me a tenner but still insisted he had gave it me I said you hadn't and left the shop, then about 1.45pm I went back to bet Fred to place another bet only for your member of staff to approach me and tell me he had given me that tenner, I do not like to be accused of taking money when I haven't, if he was that sure he had gave me that ten pounds originally he wouldn't have gave me the ten pounds after I complained, this shop is in Hounslow West on the staines Road I hope this will be looked into and your member of staff dealt with accordingly he has black curly hair with glasses, look forward to a positive response, Mr Cooper is my name

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