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Gary's complaint against Betfred
Bet price not honoured
Complaint against Betfred
Betfred took my bet - gave me a price and then wouldn't honour it. Behind the scenes the price changed - which wasn't brought to my attention at the point of asking for the price. What was even more frustrating was the price never moved and returned the price I took 16-1. Customer services would not listen...would not factor my experience into account. Essentially they have said that you can not guarantee a price in shops anymore - everything is subject to final validation and if the shop assistants makes a mistake the customer pays.
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