Chessington World of Adventures

1.00 stars

9 Reviews

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Heidi's complaint against Chessington World of Adventures

Heidi Barton


You do not get what you paid for

Complaint against Chessington World of Adventures

Horrible horrible hotel not to mention the ceo and the manager , I booked and paid for 2 room types and as I have a disabled child needed a bath , we didn’t get either , we arrived on the Monday no twin room and no room with a bath not to mention my child doesn’t like showers so we needed a bath and as she had many medical problems she needed to be clean on her open wound sites , we were there for 5 days on the 3rd day we were given a room with a bath and were made to feel grateful for them giving us what we had paid for , as for the other room we requested we were never given that room , I have tried and tried to complain to the ceo and the manager but I am getting no where , I can’t believe they treat families with disabled children this way , it’s not like I am even asking for much but I think a partial refund as I didn’t get either room I had booked and paid for , seriously not happy with Chessington

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